Privacy Policy

Information We Collect

When you use Cairn, we collect information to help you find the perfect trek and process your booking:

• Contact Information: Your name, email address, and phone number when you submit an inquiry form or create an account.
• Trek Preferences: Your fitness level, budget, experience level, preferred dates, and trek interests.
• Booking Information: Payment details (processed securely through Stripe), travel dates, number of participants, and any special requirements.
• Technical Data: IP address, browser type, pages visited, and how you interact with our site (via PostHog and Google Analytics 4).

How We Use Your Information

We use the information we collect for these specific purposes:

• Matching with Operators: We share your trek inquiry details with relevant vetted operators so they can provide custom quotes and support.
• Booking Confirmations: We send you confirmation emails, itineraries, and payment receipts.
• Service Improvement: We analyze usage patterns to improve our platform, fix bugs, and add features that matter to trekkers.
• Communication: We may send you updates about new treks, safety alerts, or changes to your booking.

Information Sharing

We only share your personal information in these circumstances:

• With Operators: When you submit an inquiry or book a trek, we share your name, email, phone, and preferences with the specific operator you've selected. They use this to contact you directly.
• Never with Third Parties: We do not sell, rent, or share your data with marketing companies, advertisers, or other commercial entities.
• Legal Requirements: We may disclose information if required by law or to protect our rights and safety.

Cookies & Analytics

We use cookies and analytics tools to understand how you use Cairn:

• PostHog: Product analytics to track feature usage and identify bugs.
• Google Analytics 4: Traffic analysis and user behavior tracking.
• These tools use cookies to store a unique identifier on your browser. You can disable cookies in your browser settings.

Data Security

We take data security seriously. All information is transmitted over encrypted HTTPS connections. Payment information is processed by Stripe, which meets PCI DSS security standards. We do not store full credit card details on our servers.

Your Rights

You have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Update or correct any inaccurate information.
• Deletion: Request deletion of your account and associated data (except information needed for completed bookings and legal obligations).
• To exercise these rights, email us at hello@cairntreks.com.

Contact Us

If you have questions about this privacy policy or our data practices, contact us at hello@cairntreks.com. We'll respond within 24 hours.